SHIPPING AND DELIVERY
VOXEL WATCHES offers international shipping through selected third-party logistics providers, depending on the destination.
Available shipping methods and any applicable delivery charges will be displayed during checkout before the order is confirmed.
PRE-ORDERS
MERIDION watches are currently available for pre-order, with delivery estimated around February 2027.
This delivery period is an estimate and may be affected by production, quality-control, logistics or circumstances beyond our reasonable control. Customers will be informed in the event of a significant change to the expected delivery schedule.
Orders containing both pre-order and immediately available products may be shipped together once all items are available.
ORDER PROCESSING AND TRACKING
Once an order is ready for dispatch, customers will receive a shipping confirmation containing tracking information whenever available.
Delivery estimates begin from the date of dispatch, not from the date on which the order or pre-order was placed.
Please ensure that your shipping address and contact information are complete and accurate before confirming your order. VOXEL WATCHES cannot guarantee that an address can be amended once an order has entered the shipping process.
DELIVERY TIMES
Delivery times vary depending on the destination, selected carrier and local delivery services.
Any estimated delivery time excludes customs processing. International shipments may be inspected or delayed by local customs authorities, over which VOXEL WATCHES has no control.
Unexpected events, public holidays, adverse weather conditions or carrier disruptions may also affect delivery times.
CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT or administrative fees when the shipment reaches its destination.
Whether these charges apply, and their amount, depends on the shipping destination, the origin of the shipment, the value of the order and local customs regulations.
Unless explicitly stated as included during checkout, these charges are not included in the product price or shipping cost and remain the responsibility of the recipient.
VOXEL WATCHES has no control over the charges imposed by local authorities and cannot predict their exact amount. We recommend contacting your local customs office before placing an order.
You may also use SimplyDuty to obtain an indicative estimate of potential duties and taxes. Any amount provided by this external service is an estimate only and is not guaranteed by VOXEL WATCHES.
Customs authorities may occasionally delay a shipment while completing their procedures. Such delays are not included in the delivery estimates provided by VOXEL WATCHES.
REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused or left unclaimed because customs charges have not been paid, it may be returned to VOXEL WATCHES.
Any refund will only be processed once the returned order has been received. Shipping, return, customs or administrative costs that VOXEL WATCHES is legally entitled to recover may be deducted from the refunded amount.
DAMAGED, LOST OR INCORRECT ORDERS
Customers should inspect their parcel upon delivery.
If an order arrives damaged, incomplete or incorrect, please contact VOXEL WATCHES as soon as possible through our Contact page and provide:
Available shipping methods and any applicable delivery charges will be displayed during checkout before the order is confirmed.
PRE-ORDERS
MERIDION watches are currently available for pre-order, with delivery estimated around February 2027.
This delivery period is an estimate and may be affected by production, quality-control, logistics or circumstances beyond our reasonable control. Customers will be informed in the event of a significant change to the expected delivery schedule.
Orders containing both pre-order and immediately available products may be shipped together once all items are available.
ORDER PROCESSING AND TRACKING
Once an order is ready for dispatch, customers will receive a shipping confirmation containing tracking information whenever available.
Delivery estimates begin from the date of dispatch, not from the date on which the order or pre-order was placed.
Please ensure that your shipping address and contact information are complete and accurate before confirming your order. VOXEL WATCHES cannot guarantee that an address can be amended once an order has entered the shipping process.
DELIVERY TIMES
Delivery times vary depending on the destination, selected carrier and local delivery services.
Any estimated delivery time excludes customs processing. International shipments may be inspected or delayed by local customs authorities, over which VOXEL WATCHES has no control.
Unexpected events, public holidays, adverse weather conditions or carrier disruptions may also affect delivery times.
CUSTOMS, IMPORT DUTIES AND TAXES
International orders may be subject to customs duties, import taxes, VAT or administrative fees when the shipment reaches its destination.
Whether these charges apply, and their amount, depends on the shipping destination, the origin of the shipment, the value of the order and local customs regulations.
Unless explicitly stated as included during checkout, these charges are not included in the product price or shipping cost and remain the responsibility of the recipient.
VOXEL WATCHES has no control over the charges imposed by local authorities and cannot predict their exact amount. We recommend contacting your local customs office before placing an order.
You may also use SimplyDuty to obtain an indicative estimate of potential duties and taxes. Any amount provided by this external service is an estimate only and is not guaranteed by VOXEL WATCHES.
Customs authorities may occasionally delay a shipment while completing their procedures. Such delays are not included in the delivery estimates provided by VOXEL WATCHES.
REFUSED OR UNCLAIMED SHIPMENTS
If a shipment is refused or left unclaimed because customs charges have not been paid, it may be returned to VOXEL WATCHES.
Any refund will only be processed once the returned order has been received. Shipping, return, customs or administrative costs that VOXEL WATCHES is legally entitled to recover may be deducted from the refunded amount.
DAMAGED, LOST OR INCORRECT ORDERS
Customers should inspect their parcel upon delivery.
If an order arrives damaged, incomplete or incorrect, please contact VOXEL WATCHES as soon as possible through our Contact page and provide:
- The order number
- A description of the issue
- Photographs of the product
- Photographs of the parcel and shipping label
Where the product is defective, damaged during delivery or does not correspond to the order, VOXEL WATCHES will cover the reasonable return costs and provide the appropriate solution in accordance with applicable law.
For returns following a change of mind, please refer to our Returns and Refunds Policy. Return shipping costs are the customer’s responsibility.
For returns following a change of mind, please refer to our Returns and Refunds Policy. Return shipping costs are the customer’s responsibility.